Refund Policy

Return & Refund Policy

At Karve Meilleur, your complete satisfaction is our highest priority. We proudly adhere to Amazon-standard customer protection guidelines, offering a hassle-free 30-day return and refund policy for all orders delivered within the United States (and 60 days for international deliveries).

1. Standard 30-Day Returns & Exchanges

You may return or exchange any item within 30 days of confirmed delivery, for any reason, including size adjustments, fit preferences, or change of mind:

  • Item Condition: Items must be in their original, unused, unwashed condition, with all original tags, labels, and packaging intact.

  • Return Process: Simply reach out to our support team at support@karvemeilleur.com with your order number. We will provide prepaid return instructions or a return label to guide you through the process.

  • Refund Timeline: Once your return is received and inspected at our facility, refunds are initiated immediately to your original payment method. Depending on your financial institution, funds typically reflect in your account within 3 – 5 business days.

2. Damaged, Defective, or Incorrect Items

Every Karve Meilleur piece undergoes strict quality control prior to dispatch. However, if your order arrives with any of the following issues, we will resolve it promptly at zero additional cost:

  • Item differs significantly from the product description (incorrect style, fabric, or color).

  • Visible defects, misprints, sewing issues, or damage upon arrival.

  • Items showing peeling or material breakdown after the initial care-instructed wash.

How to report an issue:

  • Contact us at support@karvemeilleur.com within 30 days of delivery.

  • Include your order number along with a clear photo or short video showing the affected area and the care/size label.

  • Resolution: Upon verification, you may choose an immediate full refund or a complimentary express replacement.

3. Sizing Issues & Measurement Discrepancies

We want your silk garments to drape and fit perfectly:

  • If the item does not fit your body shape as expected, you are fully covered under our standard 30-day return or exchange window.

  • If the physical garment deviates noticeably from our published Size Guide specifications, simply send a photo showing the measurement discrepancy. We will expedite a corrected replacement size or issue a complete refund immediately.

4. Lost Packages & Transit Protection

We guarantee safe arrival for every parcel dispatched:

  • If your carrier tracking shows "Delivered" but you cannot locate your package, we recommend checking around your delivery area, porch, mailbox, or with neighbors.

  • If your package is confirmed missing or shows no tracking updates after 14 business days (US orders) or 4 weeks (International orders), please contact us at support@karvemeilleur.com with your order details.

  • We will open an official investigation with the carrier. If the parcel is deemed lost in transit, we will issue a full refund or dispatch a free replacement without delay.

5. Order Cancellations & Modifications

  • Before Dispatch: You may request to modify your order (size, color, shipping address) or cancel it at any time prior to fulfillment and shipment. While our production team begins processing quickly, we recommend contacting us within 12 hours of order placement for seamless adjustments.

  • After Dispatch: If your parcel has already been handed over to the courier, it cannot be canceled in transit. Simply receive the package upon delivery and contact our team to initiate a hassle-free 30-day return for a full refund.

Customer Support

Have questions regarding an active return or refund?

  • Email: support@karvemeilleur.com

  • Response Commitment: Our support team is available Monday through Friday and responds to all inquiries within 24 business hours.