FAQs

FREQUENTLY ASKED QUESTIONS (FAQ)

1. How do I place an order?

Placing an order with Karve Meilleur is simple and secure:

  • Step 1: Browse our collection, select your desired style, color, and size on the product page.

  • Step 2: Choose your quantity and click “Add to Cart” (or select direct checkout).

  • Step 3: Review your items in your Cart and proceed to checkout.

  • Step 4: Enter your complete shipping details, contact information, and apply any valid promo code.

  • Step 5: Select your preferred payment method and finalize your purchase. You will receive an immediate order confirmation email with your order summary and invoice.

Need assistance? Our concierge team is available 24/7 at support@karvemeilleur.com.

2. Where does my order ship from?

All Karve Meilleur garments are meticulously crafted, inspected, and shipped directly from our primary atelier and production facility in Vietnam. We partner with premier global carriers (including DHL Express, FedEx, and USPS for final-mile domestic delivery) to guarantee safe transit directly to your door.

3. What is the shipping cost?

  • US Orders: We are pleased to provide Complimentary Standard Shipping on all orders across the United States.

  • International Orders: Shipping fees are calculated live at checkout based on weight, destination country, and selected carrier services.

4. How long will it take to fulfill and deliver my order?

Every piece undergoes individual quality assurance before leaving our workshop:

  • Handling & Processing Time: 2 – 3 business days (handcrafted or custom-tailored garments may require additional precision time).

  • US Standard Delivery: 7 – 14 business days once dispatched from our atelier.

  • International Delivery (Rest of the World): 15 business days to 8 weeks, depending on destination country and customs processing.

5. How do I track my order status?

Once your package is dispatched, you will automatically receive a Shipping Confirmation email containing your official tracking number and carrier link. You can track your shipment’s journey directly via our Track Your Order page or directly on the carrier’s portal.

6. My order is past the estimated delivery window. What should I do?

While the vast majority of orders arrive within the estimated timeframe (7 – 14 business days for the US; 15 days – 2 months for international), international transit and customs clearance may occasionally encounter carrier delays.

If your tracking link shows no progress beyond these windows, please reach out to support@karvemeilleur.com with your order number. Our team will initiate an official carrier inquiry or arrange a replacement/refund to ensure your total satisfaction.

7. Why is my tracking number not updating?

Because orders ship internationally from Vietnam, it is normal for tracking information to take 24 to 48 hours to appear in the postal database after dispatch. Additionally, tracking may pause while the parcel is in flight and update once it clears US Customs and is scanned by the domestic delivery carrier (such as USPS).

If your tracking status remains static for more than 4 business days after dispatch, please contact us for real-time tracking assistance.

8. Can I make changes to my order?

If you need to correct a shipping address or adjust a size/color, please notify us within 12 hours of placing your order at support@karvemeilleur.com. Once your order enters active production or has been handed over to the international courier, changes cannot be made directly; however, you may exchange or return your items once received.

9. What is your order cancellation policy?

You may request an order cancellation at any time before your package has shipped. If your order has already been dispatched from our facility, it cannot be recalled while in transit. Simply accept the package upon arrival and follow our standard 30-day return procedure for a full refund.

10. What is your Return and Refund Policy? (Amazon-Standard 30-Day Policy)

Your complete satisfaction is guaranteed. In full compliance with Amazon customer-first standards, we offer a 30-day return and exchange window:

  • Eligibility: You may return or exchange any item within 30 days of confirmed delivery, provided the item is in its original, unworn, unwashed condition with all tags and original packaging intact.

  • Defective or Damaged Items: Every garment undergoes rigorous inspection. If your product arrives damaged, defective, or incorrect, contact us at support@karvemeilleur.com with photo proof, and we will issue an immediate replacement or full refund at zero additional cost.

  • Refund Processing: Once your return is received and inspected at our facility, refunds are processed back to your original payment method within 3 – 5 business days.

11. I didn't receive an order confirmation email. What should I do?

Confirmation emails are generated automatically upon order completion. If it has not appeared in your primary inbox:

  1. Check your Spam, Junk, or Promotions folder.

  2. Confirm if your purchase was completed using an alternate address associated with a third-party checkout wallet (such as Apple Pay, PayPal,Google Pay or Shopify Pay).

    If you still cannot locate your receipt, email us at support@karvemeilleur.com with your full name and shipping address, and we will immediately reissue your confirmation.

12. How do I select the right size?

To guarantee an impeccable fit, please refer to our official Size Guide & Measurement Chart located on each product page. Our sizing provides exact bust, waist, hip, and length measurements. If you fall between two sizes or prefer a relaxed silhouette, we recommend sizing up.

13. Will I be charged customs duties or taxes?

  • US Orders: Most standard retail orders entering the US fall well below statutory duty thresholds, and no additional fees will be incurred upon delivery.

  • International Orders: Shipments outside the US are sent Delivered Duty Unpaid (DDU). Depending on your country's customs regulations, local VAT, import duties, or clearance fees may be assessed by local customs authorities. These applicable fees are the sole responsibility of the customer.

14. How secure is my personal and payment information?

Your privacy and security are our highest priorities:

  • Our website is secured with bank-grade 256-bit SSL encryption to protect all transmitted data.

  • We comply strictly with global data protection standards (including GDPR and CCPA). We never store, sell, or share your sensitive payment card details.

  • All checkouts are processed exclusively through certified, PCI-DSS Level 1 compliant payment gateways.

15. How do I contact customer support?

Our dedicated customer service team is committed to providing prompt, attentive support:

  • Email: support@karvemeilleur.com

  • Response Time: We guarantee a direct, personalized response to all customer inquiries within 24 hours (Monday through Friday).